Shipping Policy

Thank you for shopping with Moss & Maple Signs and Designs. The following information explains how orders are prepared, shipped, and delivered.

Processing Times

Orders are generally prepared for shipment within 3–5 business days unless a different processing time is stated on the product page. Custom, personalized, made-to-order, and high-volume orders may require additional processing time.

Business days do not include weekends or federal holidays. Processing time is the time needed to prepare your order and is separate from the shipping carrier's estimated transit time.

If we expect a significant delay in preparing your order, we will contact you using the email address or telephone number provided at checkout. If we cannot ship within the promised timeframe, we will provide the options required by applicable law, which may include agreeing to a revised shipping date or canceling the unshipped order for a refund.

Shipping Destinations

We currently ship to eligible addresses within the 48 contiguous United States and the District of Columbia. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations. Available shipping options are displayed during checkout.

Shipping Rates

Shipping charges are calculated and displayed at checkout before payment is submitted. Rates may vary depending on the products ordered, package size, destination, and shipping method.

Any promotional or free-shipping offer will be subject to the terms shown with that offer. Shipping charges are nonrefundable unless an item arrives damaged, defective, incorrect, or the return results from an error by Moss & Maple Signs and Designs.

Delivery Estimates

Estimated delivery dates begin after the order has been processed and transferred to the shipping carrier. All delivery dates and transit times are estimates and are not guaranteed.

Moss & Maple Signs and Designs is not responsible for carrier delays caused by severe weather, service interruptions, holiday volume, transportation disruptions, customs processing, incorrect or incomplete delivery information, or other events outside our reasonable control.

Purchasing an expedited shipping service shortens the carrier's estimated transit time only. It does not shorten the processing time required to prepare handmade, custom, or personalized products unless we expressly agree otherwise in writing.

Shipping Confirmation and Tracking

When your order ships, you will receive a shipping confirmation at the email address provided during checkout. When tracking is available, the confirmation will include a tracking number or tracking link. Tracking information may take up to 48 hours to update after the carrier receives the package.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you notice an address error, contact us immediately at mossandmaplesd@gmail.com. We will try to update the address if the order has not entered production or been shipped, but we cannot guarantee that a change can be made.

We cannot reroute an order after it has been transferred to the carrier. If a package is returned because the address provided was incorrect, incomplete, refused, or undeliverable, the customer may be responsible for the cost of shipping it again. Custom and personalized orders returned as undeliverable remain subject to our Refund Policy.

Lost or Missing Packages

If tracking has not updated for an unusual length of time or your package appears to be lost in transit, contact us at mossandmaplesd@gmail.com with your order number. We will review the tracking information and assist with the appropriate carrier inquiry or claim when available.

If tracking shows that a package was delivered but you cannot locate it, please first:

• Confirm that the delivery address on your order is correct.

• Check around the delivery location, mailbox, porch, garage, and other secure areas.

• Ask members of your household or nearby neighbors whether they accepted the package.

• Contact the shipping carrier for additional delivery information.

If the package is still missing, contact us promptly so that we can review the situation. A carrier's delivered scan does not automatically guarantee a refund or replacement, but we will make a reasonable effort to assist you.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. Contact us within seven days of delivery if an item is damaged or defective or if you received the wrong item. Include your order number and clear photographs of the product and packaging so that we can evaluate the issue and make it right.

Do not discard damaged items or packaging until we have completed our review, as the shipping carrier may require them for a claim.

Additional eligibility requirements are explained in our Refund Policy.

Returns

Do not mail a return without contacting us first. Returns must be requested and approved according to our Refund Policy. Approved return instructions will include the appropriate return address.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or the return resulted from our error. We recommend using a trackable shipping service for approved returns.

Contact Us

Questions about shipping or delivery may be sent to:

Moss & Maple Signs and Designs
mossandmaplesd@gmail.com