Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving an eligible item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, unworn, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at mossandmaplesd@gmail.com before sending your item. If your return is accepted, we will provide the return address and instructions. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or the return is the result of an error by Moss & Maple Signs and Designs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

Original shipping charges are nonrefundable unless the item arrived damaged, defective, incorrect, or the return resulted from our error.

Please contact us at mossandmaplesd@gmail.com with any questions about a return.

Damages and Order Issues

Please inspect your order when it arrives. Contact us within seven days of delivery if your item is damaged or defective or if you received the wrong item. Include your order number and clear photographs of the item and packaging so we can evaluate the issue and make it right.

Nonreturnable Items

Because of hygiene considerations, earrings are final sale and cannot be returned or exchanged.

Custom, personalized, and made-to-order products are also final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect due to an error by Moss & Maple Signs and Designs.

Sale items and gift cards are final sale and cannot be returned.

Please contact us before ordering if you have questions about whether a specific product is eligible for return.

Cancellations

Orders may be canceled only if production or order preparation has not begun. Custom or personalized orders cannot be canceled once production has started. Contact us as soon as possible at mossandmaplesd@gmail.com if you need to request a cancellation. We cannot guarantee that a cancellation request can be accommodated.

Exchanges

We do not process direct exchanges. The fastest way to receive a different eligible item is to request a return for the original item and, after the return is accepted, place a separate order for the new item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at mossandmaplesd@gmail.com.